Dressr Support
We're a small team and we read every email. Most replies go out within one business day.
Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iOS device: open Settings → [your name] → Subscriptions → Dressr, then tap Cancel Subscription. Your Pro access continues until the end of the billing period.
How do I get a refund?
All purchases are handled by Apple. Refund requests go through
reportaproblem.apple.com — sign in with your Apple ID, find the Dressr purchase, and choose
Request a Refund. We don't have the ability to issue refunds directly.
What happens to my photos if I delete my account?
Everything is removed. Go to the You tab → Delete Account. After confirmation we permanently delete your wardrobe photos, AI-generated variants, outfits, calendar entries, body profile, and account record. Most deletes finish within a few minutes; background storage cleanup can take up to 24 hours. Subscription history is retained for accounting / tax purposes but cannot be linked back to you after deletion.
The app isn't generating AI suggestions — why?
Two possible reasons:
1. You're on the free plan and have used your 3 weekly AI suggestions. Pro subscribers get unlimited suggestions.
2. You haven't added enough garments yet — Dressr needs at least a handful of items to generate meaningful suggestions.
If you're a Pro subscriber and suggestions still aren't loading, force-quit the app and reopen. If it persists, email us with the date and time it happened.
What are AI tokens?
Tokens power the AI features that cost real money per use — studio image generation and virtual try-on. One token = one image generation. New accounts get 5 free tokens. Dressr Pro includes 30 fresh monthly tokens. You can also buy one-time packs of 10, 30, or 120 tokens.
Why does the virtual try-on look different from me?
The try-on uses a generic body model that approximates your self-described body profile (height, build, skin tone). It's a styling preview, not a photograph — it's meant to show how an outfit's silhouette and color combinations look together, not to be a perfect likeness. You can update your body profile any time from the You tab.
Can I export my wardrobe data?
Not yet, but it's on our roadmap. If you need an export for a specific reason (e.g. switching devices, a privacy request), email us and we'll send you a JSON export of your data.
I think I found a bug.
Tell us what you saw, what you expected, and the iPhone model + iOS version you're on. A screenshot helps. We triage every bug report within 48 hours.